Frequently Asked Questions

Team Ring Order Questions

What is the minimum number of rings required in order to qualify for promotion?

The promotion includes a minimum of 15 rings. If we do not reach 15 rings, then we will need to re-quote based upon the quantity of orders received.

How do I get the players on the team sized?

We are able to send a ring sizer packet to your team upon request. The packet will give you step by steps instructions on how to size your finger. We make this process very easy for you and your team. 

Or you can download a self-sizing paper sizer.

How long does it take for us to get the rings?

Custom team championship rings typically take 10-12 weeks to craft. In some instances they might take a little longer, but that is rare.

When is payment due?

For the rings to start production, the order either needs to be paid in full or 50% deposit. All orders will need to be paid prior to shipping.

Can we do multiple ring top sizes?

You can; however, every time we make changes to the top of the ring, we will need to give you an additional quote. Sometimes those changes force us to create a second design with our machines, which depending on the quantity, could cost more per ring.

Now that we have the design the way we like it, what’s the next step?

Your Client Guide will walk you through the process. We promise to make this very easy for your team.

What if players want to order at a later time?

Players can submit an “add on” order at any time after the original order closes. In some circumstances there may be additional charges that apply. They will also be responsible for their own shipping cost. All add-on orders require full payment upfront.

When the whole team doesn’t buy in to getting rings they ask what happens if we only order X amount of rings? Is there a minimum?

Our promotions includes a minimum of 15 rings. If we do not reach 15 rings, we will need to re-quote based upon the quantity of orders received. 

How do you collect when the rings are done? Do I have to do all that work in getting checks?

With the players who have originally paid with credit cards, we will automatically charge their remaining balances on an agreed upon date. We contact the rest of players with balances before the rings are finished to collect payment. We make this process as simple as possible.

How do I make a payment?

Payments can be made via electronic invoice that we will send you.

I lost my ring. Can you replace it?

If you purchased the ring through us in the last 5 years, we have your order information on file. We can also manufacture a new ring accordingly.

How do I check the status of my order?

Each team lead will receive an email with updated status and timeline. Team orders typically take between 10 to 12 weeks from your approval date. 

You are always welcome to reach out to our customer care team for a status update by emailing your order number and requesting a status update via our contact us page.

Can I order one ring?

Yes.

Bespoke Ring Order Questions

Pricing Details:

$599 Base Price Includes:

-Choice of metal type

-Choice of ring top size

-Custom or stock top icon

-Choice of stone colors

-Side stock icons (additional custom designs -extra)

-Custom text on all sides

Customizations (optional):-

Ring side stone-filled numbers: $20/each

-Personalized inside band engraving: $10

Shipping/Production:

Current single ring production times are 14-16 weeks.  There are times when an unforeseen situation happens when crafting some rings. In this situation, please allow up to an additional four weeks. These delays are very rare, but sometimes necessary to make sure the ring is crafted exactly as our customers expect.

More FAQ’s

Can I add custom logo/designs to the ring sides?

Yes.

Payment Options

How much do we have to pay up front?

Team rings require at least 50% deposit down per ring to start the order. The remaining balance will be auto-charged prior to shipment. If you are paying via Purchase Order then payment is due after products are received. 

In the past, we always did it a certain way. So, can we keep the process the same in terms of deposit per ring and shipping partials?

We feel like we have really simplified the order-taking process to remove the headaches and confusion. We are happy to walk you through those steps when you’re ready. Nobody makes the process easier on the coaches and players than we do.

Who will be responsible for collecting the balances owed for the rings?

We make this process very easy on the team and coaches. With the players who have originally paid with credit cards, they can approve us to automatically charge their remaining balances. We contact the rest of players with balances before the rings are finished to collect payment. We take pride in taking these headaches away from the coaches and administration.

How do I make a payment?

Payments can be made the electronically.

Order Status Questions

How do I check the status of my order?

Team order production times are 10-12 weeks.

Single order production times are 14-16 weeks.

If it has been longer than ten weeks, please reach out via our contact us page.